Support
A question, a bug, an idea? Write to hello@bocal.me. A real person reads every message, usually within two days. If something went wrong, tell us your iPhone model, your iOS version and what you were doing.
Frequently asked questions
Do I need an account?
No. Bocal is free without an account: your stock, recipes and shopping list stay on your phone. An account is needed for Bocal Pro, and it backs up your jar online so you find it again on a new phone.
What does Bocal Pro add?
The AI: recipes invented with what you have, receipts read from a photo, Instagram recipes imported in one tap, and shopping lists planned for your budget and your week.
My receipt wasn't read correctly.
Take the photo again with the receipt flat, well lit and fully in the frame. Long receipts work better in good light. You can always fix a product or a price by hand afterwards.
How do I import a recipe from Instagram?
In Instagram, tap Share on the post or reel, then choose Bocal (if you don't see it, tap More and enable it). Bocal reads the recipe and tells you what you're missing. Only public posts work.
How do I change my tastes, diet or number of servings?
In Settings, under My tastes. They're only a starting point: you can always ask the AI for something else in the moment.
How do I cancel Bocal Pro?
Subscriptions are managed by Apple. In Bocal, open Settings → Manage my subscription, or on your iPhone open Settings → your name → Subscriptions → Bocal. Cancelling stops the next renewal; Pro stays active until the end of the period you paid for.
I paid but Pro isn't active.
Sign in to your Bocal account, then tap Settings → Restore purchases, using the same Apple account you paid with. If it still doesn't work, write to us.
Will I lose my data if I change phones?
Not with an account: sign in on the new phone and your jar comes back. Without an account, the data lives only on the old phone.
I forgot my password.
Write to hello@bocal.me from your account's email address and we'll help you get back in.
How do I change the app's language?
Bocal follows your iPhone's language (English or French). To choose another, go to Settings → Language.
How do I delete my account and my data?
Write to hello@bocal.me from your account's email address. We delete your account, your data and your photos. If you have Bocal Pro, cancel it with Apple as well, since deleting the account doesn't stop the subscription. Data stored without an account is deleted when you delete the app.
More about your data in the privacy policy.
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